Overview of VoIP Call Centers VoIP (Voice over Internet Protocol) allows call center agents to make phone calls via the internet rather than through an analog line. This opens the door to remote calls across devices, providing you access to advanced calling metrics that give you more control over what goes on in your call […]
What Is a VoIP Phone?
Many businesses are moving from traditional phone systems to Voice over IP (Voice over Internet Protocol or VoIP) technology to enhance internal and external business communication. Just as your computer uses a network to send data from one point to another, so does a VoIP system. This approach to voice calls and messages replaces the […]
The Importance of VoIP Security Best Practices for Businesses
Data security vulnerabilities often sound like something that would happen to someone else’s business; however, that’s a dangerous assumption. Every business needs to take data security seriously, especially those with VoIP communication systems. Why? In this article we will break down the VoIP security best practices for businesses and why every business should follow them. […]